Frequently Asked Questions

Selling on LocalPlants.com

  1. Why should I sell on LocalPlants.com?
  2. What products can I sell?
  3. What are the requirements to sell on LocalPlants.com?
  4. How do I get paid?
  5. What are the LocalPlants.com costs and fees?
  6. Where can I get more help, or information?

Account Setup

  1. What information do I need to get started?
  2. How do I setup a PayPal account?
  3. How do I determine my delivery locations?
  4. How do I determine my delivery days?
  5. How do I list my products?
  6. What should I include in my Terms & Policies?

Store Management

  1. What happens after I sell an item?
  2. How do I create and edit my listings?
  3. How do I manage my product sales and deliveries?
  4. How do I make changes to my account/store?
  5. What is the Discussion Board and how do I use it?
  6. How do I complete a refund or make changes to an order from a customer?

Buying on LocalPlants.com

  1. Why should I use LocalPlants.com?
  2. How do I purchase an item on LocalPlants.com?
  3. Can I pay for my purchase with a credit card if I don't have a PayPal account?
  4. How do I get my purchases?
  5. What are the terms of sale?
  6. What if I want to make purchases from different LocalPlants.com retailers at the same time?
  7. Can I make requests for products not available in my area?

Selling on LocalPlants.com Answers

  1. Why should I sell on LocalPlants.com?

    Increase sales through direct online sales and increased consumer awareness of your company and products.  On top of that, it is free.

  2. What Products can I sell?

    You can sell anything you can deliver. We recommend everything from native plants and shrubs to mulch and garden supplies. Take advantage of the increasing demand for container gardens by including potted gardens and hanging baskets. Or, include related materials like soil, bird baths and garden gnomes - whatever you like!

  3. What are the requirements to sell on LocalPlants.com?

    Our requirements are that you have the ability to deliver the products offered at least once weekly with the quality expected by all of your customers and you limit delivery fees to $25. LocalPlants.com is about customer service, and we expect all of our retailers to treat customers with diligence and respect.

  4. How do I get paid?

    Currently, PayPal is the only payment processor used on LocalPlants.com. PayPal is well-known, secure, easy to use, and has low processing fees. We recommend the Standard payment option, which has $0 monthly or annual fees and no setup costs. Depending on the level of sales, transaction fees run from 2.9% + $0.30 to 2.2% + $0.30.

  5. What are the LocalPlants.com costs and fees?

    LocalPlants.com charges a $5 or 5%, whichever is greater, processing fee to the consumer at checkout. The only fee incurred by the retailer is third party fees associated with credit card processing. It is noted that there is a maximum $25 delivery fee allowed to be charged by the retailer. This may be considered a fee as many retailers typically charge $50-$75. However, with the ability to consolidate orders and limit delivery range, this maximum is considered acceptable. 

  6. Where can I get more help, or information?

    Once you have created an account you can participate on the Discussion Board with other sellers/retailers. You can also find helpful information including video tutorials on the Helpful Tips section of your store management page. Lastly, please contact us directly using the Contact Us form for any questions and concerns. 

Account Setup Answers

  1. What information do I need to get started?
    You will need the following to setup an account:
    • Name, address, and contact information
    • Terms of Sale, Delivery Terms
    • PayPal Account – We recommend “Business Standard” takes about 3 to 5 minutes. Click here to create an account. (It's free!)


  2. How do I setup a PayPal account?
    To set up a PayPal account:
      1. Confirm your email address.
      2. Get the account verified. 


  3. How do I determine my delivery locations?

    During account setup you will be asked to enter a home zip code. This should be in the center of the market you want to serve, not necessarily your businesses zip code. You will then be allowed to select a radius in miles. All the zip codes within that radius will appear. You can then remove and add zip codes to tailor your service area as you see fit. You can make changes to this at anytime through your Members Landing page.

  4. How do I determine my delivery days?

    You will need to select a day of the week (Monday through Sunday) to make your deliveries. All pending orders should be delivered on that day. You can make changes to this at anytime through your Members Landing page.

  5. How do I list my products?
    How to list your products:
    • Sign in to your account at the top right-hand side of the homepage.
    • Select Manage Products from the right-hand navigation.
    • Select the category of product you want to add (i.e. Plants, Potted Gardens, or Related Products) and complete form. 


  6. What should I include in my Terms & Policies?

    These are your terms and policies; you can change them at any time.

    Example – We guarantee all plants to be healthy, disease and insect free and true to name as purchased. Trees and woody ornamentals purchased at the guaranteed retail price will be guaranteed for six months from the date of purchase. If loss occurs during this period, please return the dead plant with the original invoice in order to receive a credit or exchange. For large trees, a picture will suffice.

Store Management Answers

  1. What happens after I sell an item?
    After selling an item:
    • You will be notified by an email.
    • The order will show up on your homepage as pending.
    • Once you review the order and confirm that you can fulfill the order as of your next delivery date, select Processed. This will process the payment.
    • Make the delivery.
  2. How do I create and edit my listings?
    To create and edit listings:
    • Log on to your account from the upper right-hand corner of the homepage.
    • Select Manage Products from the right-hand menu.
  3. How do I manage my product sales and deliveries?
    To manage product sales and deliveries:
    • Log on to your account from the upper right-hand corner of the homepage.
    • Select Orders from the right-hand menu to view pending, processed, and shipped orders, or filter by a number of other convienent categories.
    • Select Sales Stats and Reports to perform an in-depth analysis on your online sales.
  4. How do I make changes to my account/store?
    To make changes to account/store:
    • Log on to your account from the upper right-hand corner of the homepage.
    • Select Seller Info, Sales and Delivery Terms, or Merchant Account from the right-hand menu to make changes at any time to your account.
  5. What is the Discussion Board and how do I use it?
    The Discussion Board is a great way to get in touch with other retailers and potential customers. Feel free to post company promotions and answer consumer questions to increase your stores visibility. Post questions you have, and find recent news about LocalPlants.com.

  6. How do I complete a refund or make changes to an order from a customer?
    Despite your best efforts, inventory shortages may still occur. The first thing you should do is communicate with your customers to help them understand the issue you are having. You can access your customers’ names and email addresses by viewing the order details in your Garden Center Dashboard. Simply log in with your Garden Center credentials, click on “Orders” in the left-hand column and then choose the particular order to view the order details. Your customers’ email addresses are required at check-out, so you should always have a way to communicate with them. Aim to be as professional and courteous as possible – they have given you business and you are contacting them to report a problem with their purchase, so you should aim to make it as pleasant an experience for them as possible. Once you contact your customer, you have a few options for addressing your inventory shortage:

    i.Upgrade your customer to another product of greater or equal value – Many wrongs can be righted by providing a free “upgrade” on products or services when inventory is short. Offering your customer a similar product that is worth more can alleviate any frustration they might experience. This option is not something you would update on the site itself – you would manage your order as you normally would and the product change would simply be handled with the customer via email or phone if necessary. We recommend you have some form of approval for order changes in writing in the event there is an issue.

    ii.Offer to deliver the product once it is available again– Another option is to simply inform your customer that the item is on backorder and will be delivered as soon as it is available. As with the first option, this is not something you would need to manage on the website (other than ensuring you do not set the order to a status of Shipped until all products are available.)

    ii.Refund part of the order that was unable to be fulfilled – You may perform a partial refund of a purchase through your PayPal Account. To do this log on to your account, click the History subtab, find the purchase payment you would like to refund and click Details. Click the Issue Refund link, enter the refund amount and click Submit.

    iii.Allow your customer to cancel their order – If your customer is not interested in one of the above options you may simply cancel their order entirely by changing the order status to Cancelled and hit Save. This will cancel the order entirely and ensure the funds are not deducted from their account via PayPal. IMPORTANT: You cannot cancel an order after you have set that order to Shipped. ONLY save orders as Shipped after they have been delivered or after you are certain the inventory is available for said orders. If the order has been saved as Shipped and the credit card has been processed you will have to log into your PayPal Account to edit or refund the order. Please see the Helpful Tips section of your Members Landing Page to see video tutorials about managing your PayPal Account.

     

Buying on LocalPlants.com Answers

  1. Why should I use LocalPlants.com?

    LocalPlants.com will save you money, hassle and time, provide you with the highest quality products, and make it easier for you to support small businesses in your community. Shop multiple retailers in your area from the convenience of your home. Have the products delivered to your house at reduced delivery fees, and get answers to your questions by posting on our Discussion Board.

  2. How do I purchase an item on LocalPlants.com?

    Enter your zip code and search for the products available in your area. Make secure online purchases using any major credit card through PayPal.

  3. Can I pay for my purchase with a credit card if I don't have a PayPal account?

    Yes, you can check out using PayPal without a PayPal account. All major credit cards are accepted.

  4. How do I get my purchases?

    All purchases are delivered by the retailer that you purchased from on their designated delivery day. 

  5. What are the terms of sale?

    Each retailer has their own terms of sale. See the retailers individual page for information.

    However, at LocalPlants.com we strive to make your experience the best possible. If you feel the terms of sale are unfair or were not held up by the retailer, please let us know and we will do everything in our power to make it right.

  6. What if I want to make purchases from different LocalPlants.com retailers at the same time?

    Each retailer has a separate shopping cart, which you will need to checkout from. This may cause additional delivery fees.

  7. Can I make requests for products not available in my area?

    Please post any requests and questions to the Discussion Board. 

About LocalPlants.com

1. Terms of Use
LocalPlants.com is a platform that allows users to offer, sell, and buy plants and related products. LocalPlants.com is not directly involved in the transaction between buyers and sellers. As a result, LocalPlants.com has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. LocalPlants.com does not pre-screen users or the content or information provided by users. LocalPlants.com cannot ensure that a buyer or seller will actually complete a transaction.  Consequently, LocalPlants.com does not transfer legal ownership of items from the seller to the buyer.

You agree that LocalPlants.com is a venue and as such is not responsible or liable for any content, for example, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted by you, other users, or outside parties on LocalPlants.com. You use the LocalPlants.com service at your own risk.

2. Privacy Policy
LocalPlants.com will not sell or disclose your information to third parties without your explicit consent

3. Copyright and Intellectual Property Policy
The name LocalPlants.com, and all of the graphics, logos, designs, page headers, button icons, scripts, and service names (together, the “LocalPlants.com Marks”) are registered trademarks, trademarks or trade dress of LocalPlants.com, LLC. in the U.S. and/or other countries.